All Hills Pilates House memberships are 12 month contracts, with an initial 3 month period that you are obligated to pay in full, that consist of monthly payments to Hills Pilates House, which are debited from your nominated credit card and will automatically continue on a month to month basis. We do not accept American Express cards or direct debits from bank accounts.

Your contract consists of the allocated number of sessions per week based on the membership you selected and these will be provided to you, in total, at the start of each of your months (on the date when your membership payment is taken). The sessions for each contract period have a one month expiry. So that, if you have not used all of the sessions during the month they will be forfeited.

Unfortunately, this means we cannot refund any purchases under any circumstance and all monthly account payments will need to be made in full, including if you did not use all of your sessions.

The first 3 months of a 12 month membership plan must be paid for entirely – there are no cooling off periods, early terminations, refunds or credits given.

Membership plans will AUTOMATICALLY be renewed at the end of the 12 month contract period. After your initial 3 month lock in contract has been completed, being paid for on a month to month basis, it will then continue automatically on a month to month basis unless you cancel prior to your third month in line with our cancellation policy.

• Membership CANCELLATION POLICY is 1 month’s payment:

• If you wish to CANCEL your membership at the end of the initial 3 months lock in period, you must email 7 days prior to your third payment to meet our 1 month’s cancellation policy.

• If you wish to CANCEL at anytime after the initial 3 months, we require notice 7 days prior to your next scheduled payment which will be your FINAL payment to meet our 1 month’s cancellation policy.

This means you will have one final payment before your contract is ended and it is your responsibility to know when your payment dates are to meet the 1 month’s cancellation policy – please ensure you email prior to this payment date for your membership to be cancelled on time.

Membership plans can be upgraded at any time (new contract period of 3 months applies) or downgraded with 1 month’s payment on your current membership plan prior to the change in membership – please give 7 days notice in writing (downgrading applies only after your initial 3 month contract has been completed).

Memberships can be suspended for up to 2 weeks, or an agreed amount of time at the discretion of Hills Pilates House during, any 12 month contract period due to holidays or illness. During that time you will be unable to book classes and when you return your account will be automatically adjusted in terms of the payment amount and the duration of your contract. If you are going on holiday, we suggest that you forward book your classes for when you return to avoid missing out on your preferred classes. Hills Pilates House will not extend your contract further due to not being able to book available class times if you have not forward booked.

Your membership payment may change due to the increases in overheads. Hills Pilates House will endeavour to minimise this with the hope of only an annual increase. At any time, you will receive one month’s notice of this change.

Your monthly payments may sometimes decline because of card problems, security reasons or funding issues. If this occurs, we will apply a small fee of $15.00 to your account to cover the costs of resolving the payment decline. Unfortunately, these are the charges incurred by Hills Pilates House from the credit card processing merchants and these cannot be absorbed by Hills Pilates House. It is your responsibility to make sure the credit card details on file are up to date and current at all times to prevent a declined payment fee being charged.

Late cancellation and no show fees apply to all group classes as per the general studio policy listed above.

By purchasing a membership, you agree to the studio policies and to the full list of membership terms and conditions as listed on the website and to pay the membership as per the terms set out in your contract.