You are only permitted to be in the studio under the supervision of a Hills Pilates House staff member.

Session purchases including (but not limited to) intro packs, promotions, 1 class, 5 class and 10 class passes all have relevant expiry periods. For the specific expiry date of your session purchase please check your account. It is your responsibility to be aware of the expiry date of any/all of your session purchases and Hills Pilates House does not take any responsibility for managing your expiry dates and is not under any obligation to provide you with notice of any session purchase expiry.

Hills Pilates House does not offer refunds on change of mind purchases or under any circumstance so please choose carefully. Only under extreme cases will Hills Pilates House provide an extension to session purchase expiry dates or offer a store credit. Hills Pilates House reserves the right to deny any request for extension. A store credit will be offered at the discretion of Hills Pilates House if you purchased the wrong pack and have not used any sessions out of the pack. There may be an additional surcharge for this to cover the cost of merchant fees.

Group class late cancellation policy: If you cancel a group class within 12 hours of that class being scheduled, this will be considered a ‘late cancel’ and that session will still be deducted from your membership plan or class purchase/pack.

1:1 late cancellation policy: If you cancel a studio session within 24 hours of that session being scheduled, this will be considered a ‘late cancel’ and that session will still be deducted from your pack.

Studio no show policy: If you book a group class or studio session and fail to attend, that session will still be deducted and a no-show fee of $10.00 per class will be deducted from the credit card details Hills Pilates House has on file for you without prior warning. If this is charged and you attended the studio late missing the sign in at the start of class, the $10.00 charge will be credited to your account for your next purchase. If you fail to attend more than three classes you have booked into, your booking access will be suspended until you contact Hills Pilates House.

Waitlist policy: If you fail to confirm or deny a position on a waitlist, it will be like you have attended the class and the session will be deducted from either your membership or your session purchase. It is your responsibility to ensure your account notifications are active so that you receive the automated messages either via text message or email. Hills Pilates House may not credit any classes missed because of not having your account notifications turned on.

Booking policy: All classes and sessions can be booked 30 days in advance. For further advanced bookings you will need to contact the Hills Pilates House directly. Advance bookings greater than 30 days are at the discretion of Hills Pilates House.

You must sign the waiver via the Mindbody App or webpage when making your purchase. If you do not sign the waiver, you will not be able to attend at Hills Pilates House.

Your physical condition is important to us. We always recommend speaking to your health care provider before commencing a new physical activity. You must notify Hills Pilates House of any change to your health so that your classes can be appropriately modified. In the event of pregnancy, clients must notify Hills Pilates House and complete a Pregnancy Acknowledgement form before continuing to attend classes. Instructors may not feel comfortable to teach pregnant clients, so please contact with the studio before attending.

If you have a serious illness, injury or other health issue such as (but not limited to) an infectious disease/illness an instructor may refuse service to you and ask that you come back with clearance from your health care provider.

Any advice and/or recommendations given to you, is not intended to constitute medical diagnosis or treatment. If you are in doubt you should seek medical advice prior to commencing classes.

Participation in classes conducted by Hills Pilates House may involve strenuous activity and even risks. In signing the waiver and attending a class you affirm that you are physically able to participate in exercise classes and have not been advised otherwise by your medical practitioner. You further affirm that you have no pre-existing medical condition that would prevent you from using the studio services/facilities and/or participating in any classes/fitness programs. You understand that you will be engaging in activities that may involve risk of personal injury or illness. You also understand that there may be risks involved that are not known to you or to Hills Pilates House, or may not be reasonably foreseeable at this time or at the time of participating in classes. You assume the foregoing risks including risk of any negligence by Hills Pilates House and accept personal responsibility for any injury (including but not limited to personal injury and disability), illness, damage, loss, claim, liability or expense of any kind or nature, that you may suffer arising out of or in connection with the use of studio facilities or participation in classes/fitness programs by you, or any minor/person under your supervision, care or control.

Hills Pilates House may cancel a class at any time and for any reason or may make changes to the timetable without notification to any client or member. Hills Pilates House may credit any classes cancelled back to your membership or session purchase if a class is cancelled due to the studio cancelling them.

Hills Pilates House reserves the right to change or substitute any instructor, at any time without providing notice to you. Hills Pilates House will not credit classes back to your membership or session purchase due to change or substitution of an instructor.

Hills Pilates House may close for Christmas, Easter, other Public Holidays or any other day at the discretion of Hills Pilates House.

If the Australian or WA Government forces closure of the studio, Hills Pilates House will honour all pre-paid classes and sessions to be used with the expiry extended when legally allowed to re-open.

You must be over the age of 18 to attend classes at Hills Pilates House. It is at the discretion of Hills Pilates House to allow for persons under the age of 18 to attend, and a guardian will have to sign a waiver to do so.

All participants at Hills Pilates House are required to wear grip socks for their safety and to maintain a hygienic environment. Once your class is complete, we ask that you wipe down all of the equipment you used and return it to its original position.

If property/equipment of Hills Pilates House is damaged by you, your guest or child/ren, you will be held liable for this damage.

Hills Pilates House does not provide secure storage lockers for clients to place their belongings. We ask that your belongings are placed next to the reformer you are using at the member’s own risk. While all care is taken, Hills Pilates House will not be held liable for any loss, damage or theft of belongings brought on the premises. Unclaimed property will be kept for 14 days and thereafter donated to charity.

In consideration of Hills Pilates House providing Membership to you, you hereby release and forever discharge Hills Pilates House from all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses arising that you may have incurred from or in connection with your Membership and/or use of Hills Pilates House facilities and equipment, or from being on studio premises to the fullest extent permitted by law and whether caused or contributed to (directly or indirectly) by any act of negligence, breach of duty or default/omission on the part of Hills Pilates House and its respective owners, directors, officers, employees or agents.

In consideration of the grant of membership to you, you agree that Hills Pilates House will not be liable for any loss, damage or theft of any of your (or your guest’s) property except where caused by the gross negligence of Hills Pilates House. Hills Pilates House will not be liable for any death, personal injury or illness occurring on studio premises or as a result of use of facilities or equipment, except to the extent that it arises from the gross negligence of Hills Pilates House and its respective owners, directors, officers, employees or agents.

During or immediately prior to your class, Hills Pilates House may obtain certain personal information (such as health and medical details). Hills Pilates House will only use, disclose and deal with such information internally and will not distribute or disclose your information to others.

All communications from Hills Pilates House is information which is confidential and/or privileged. It is the intellectual property of Hills Pilates House. If you are not the intended recipient of such communications or do not have written permission from Hills Pilates House, then you are not permitted to, and may not, disclose or use the information set out in it.